![]() " it throws up a web page saying I am logged in, the smaller install page says 'failed to login'" what does? Adding screenshots to things saves tons of time: sometimes what a user describes is totally different than is what is actually on the screen. Doing that clears up off behavior with the program, or installing the program. What many who "know their way around computers" fail to do: simply restarting their computer. "But I know my way around computers"-such users often forget to tell people about unique things they have done: editing their system registry- having two ani-virus programs running at the same time, manually deleting files "because they're not needed" after installing-stuff like that are things users often forget to tell us about. On the main page, you will likely see ' Magically transform images with AI. Photoshop is at version 25 as an app, but all the apps in Creative Cloud 2024 are called 2024 no matter their individual app versions. If an update is needed for the Creative Cloud app, complete it first. Now don't forget how Apple likes to update their OS every few months with a new version- making older versions of PSE quickly useless. First, launch the Creative Cloud app and check for any updates. ![]() What do they all have in common? Virtually all with similar problems are user caused.Īny number of things can cause your issues: VPN's, incomplete installs, incomplete uninstalls, running a BETA OS is always a good one- users often don't realize it's beta for a reason- and become upset when software doesn't work. How many other customers like me are having to walk away and use other software?Īctually? Not too many. There is definitely a major problem in adobes online service that they are refusing to acknowledge. If adobe cannot hack delivering online downloads then they should return to producing disks. 'Give us the money and then get somebody else to fix our software problems for you'Ĭustomers paying good money should not be shuffled away to fend for themselves. I have tried everything and reached the end of my patience and now have contacted paypal to get my money back.Īll the new free software on the web that includes ai works like a charm and costs me nothing!Īdobe on the other hand want to present me with a nightmare and charge good money for it.Īt least Microsoft step in when you're having any problems with their software and fix it for you. I have a nearly new laptop with a RTX 3000 series card that ran elements 2023 trial so it must be able to run 2024 Known issues in this article: macOS compatibility. If you encounter issues not already documented here, report them to the Photoshop community. I cannot even get anyone to speak to me for to solve this and just keep getting thrown into the self help dialogs that go round in circles. This document lists the known issues in Photoshop. Retry and repeated downloads went nowhere, I even used the adobe cleaner to clean all and still no go. ![]() Earlier on this year tried the elements 2023 trial - everything fineĭeleted it this week and went on and paid for elements 2024 but when I tried to install it, despite the fact that it throws up a web page saying I am logged in, the smaller install page says 'failed to login'
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